General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Galaxy Spins and the services we provide. They set out the relationship between our company and registered users, explain account responsibilities, outline how promotions and payments are handled, and describe how we manage disputes and updates to these terms. By using the site you accept these rules and any updates we publish.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorized access. We may require identity verification at any time to protect your account and to comply with our internal checks. You must provide accurate information and update your details when they change.

Eligibility requirements

Access to the platform is limited to users who meet local legal age and eligibility requirements. We do not permit accounts for persons in jurisdictions where online gambling is prohibited. Multiple accounts are not allowed; we reserve the right to close or suspend accounts that appear to duplicate an existing user. By registering you confirm that you meet the required age and legal conditions to gamble in your jurisdiction.

Acceptable platform use

Use of the site must be lawful and honest. You must not attempt to manipulate games, exploit system errors, or otherwise interfere with normal operations. Fraudulent behaviour, money laundering, collusion, or any form of abusive activity will result in account suspension, forfeiture of funds, and possible referral to law enforcement. We monitor gameplay and transactions for irregularities and may temporarily restrict access while we investigate.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms that apply in addition to these Terms and Conditions. Eligibility, minimum deposit requirements, wagering requirements, game restrictions, and validity periods are stated in each promotion’s terms. We may void or revoke bonuses where abuse or a breach of the promotion rules is identified. Where applicable, any bonus balance and winnings derived from bonuses are subject to play-through requirements before withdrawal.

Deposits and withdrawals

We accept a range of payment methods. Deposit and withdrawal options visible in your account depend on your region and selected currency. All transactions are subject to verification checks and any applicable limits. Withdrawal requests may require identity documents and source-of-funds information. We aim to process withdrawals promptly, but processing times can vary and additional checks may delay payment.

Account verification

Verification usually takes a few hours but may take longer. During verification we may ask for government ID, proof of address, and payment method evidence. We will notify you if further documents are required.

Dispute resolution

If you have a dispute with us please contact support first so we can attempt an internal resolution. We will acknowledge complaints and investigate in good faith. Where a mutual resolution cannot be reached, you may refer the matter to an independent dispute body where applicable; details of available channels will be provided upon request based on your jurisdiction.

Updates to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational procedures. Material changes will be published on the site and notified to registered users where required. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

If you need help or have questions about these terms, contact our support team at [email protected].