Privacy Statement

Welcome to the Privacy Policy for Galaxy Spins. This page explains how we collect, use, and protect the information you provide when using our online casino services in Canada. We are committed to respecting your privacy and to handling your personal information responsibly.

Types of data we collect

We collect information you give us directly and information gathered automatically while you use our site. Collection is limited to what we need to provide accounts, process payments, and keep the service secure.

Personal data

Personal data may include your name, email address, date of birth, billing address, phone number, and identity documents when required for verification. We collect this data to create and manage your account and to meet regulatory requirements such as identity verification.

Technical data

Technical data includes device information, IP address, browser type, operating system, and usage data such as pages visited and session times. This helps us maintain the site, diagnose issues, and improve performance on desktop and mobile.

Transactional data

We record deposits, withdrawals, payment method details, game activity, and bonus usage where applicable. Transactional records are used to process payments, prevent fraud, and respond to account or payment enquiries.

How we use information

We use collected information to operate your account, process payments, verify identity, detect and prevent fraud, and provide customer support. We also use aggregated or anonymized data for analytics and to improve our services. Where required, we may use your contact details to send important account notices or updates.

Data protection practices

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. Access to personal data is restricted to authorized staff and service providers who need it to perform their duties. Where third parties handle data on our behalf, we require contractual safeguards to maintain confidentiality and security.

Cookies and tracking technologies

We use cookies and similar technologies for session management, site functionality, analytics, and marketing. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality. We may use third-party analytics and advertising partners who set their own cookies when you visit our site.

User rights

If you are a registered user in Canada, you have rights to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory retention obligations. You may also object to certain processing activities and request data portability where applicable.

Access, correction, and deletion

To exercise your rights, contact our support team at [email protected]. We will respond to verified requests and provide information on any steps we take. Please note we may retain some records to comply with legal obligations or to resolve disputes.

Information sharing and third parties

We share personal information with trusted third parties as necessary to operate the service, including payment processors, identity-verification providers, analytics vendors, and customer support providers. We do not sell personal information. Where disclosure is required by law or to protect our rights, we may share information with law enforcement or regulatory bodies.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to registered users. For questions about this policy or our practices, contact [email protected].

For clarity, GalaxySpins operates under the terms described above and handles personal information in line with this policy for users in Canada.